Accreditation

Melbourne Medical Skin Clinic is a primary care (general practice) dermatology facility which replicates the standards set by The Royal Australian College of General Practitioners (RACGP) to ensure patients receive the highest standard of primary care.

Doctors who work at this practice have been accredited by Skin Cancer College of Australasia, the peak governing body of skin cancer education and training in Australasia.

You can be confident you are receiving the services of an accredited and qualified doctor in skin cancer medicine when you visit Melbourne Medical Skin Clinic.

You can check the accredited status of doctors who work at Melbourne Skin Clinic using the link here.

skincancercollegeRACGP

Appointments

You can make an appointment by phoning (03) 8080 0555 or via our online booking system here.

Our standard initial consultation for both general dermatology and initial skin cancer check up is 20 minutes. Longer appointments are encouraged for more complex cases.

Please note you cannot book appointments online for Mole Mapping, Total Body Photography and Surgical Procedure consultations. These appointment are always booked by the reception staff after you attend an initial general dermatology consult or skin cancer appointment with the doctor. Please contact the reception staff on (03) 8080 0555 for Mole Mapping, Total Body Photography and Surgical Procedures appointments.

Appointment time is varied for surgical procedures depending on the nature of the procedure. The shortest appointment time for a surgical procedure is 20 minutes.

As most of our standard appointments are 20 minutes or longer we phone our patients in advance to confirm their attendance.

In order to accommodate patients who may wish to take up cancelled appointment times or those patients who may require urgent attention, we appreciate prior warning of any cancellation. There may be a cancellation fee applied if you do not cancel your appointment within 4 hours of your appointment time.

 

Waiting Times

We understand how busy you are and make every effort to see you on time. Please arrive at least 15 minutes prior to your first appointment to allow sufficient time to complete new patient registration forms and other necessary documents prior to your appointment.

Occasionally we experience delays due to unforeseen circumstances with certain procedures. We make every effort to prevent such delays but sometimes they are unavoidable. Our staff will inform you and offer an alternative appointment if necessary and we regret any inconvenience this may cause.

Please feel free to contact our practice staff prior to your appointment to confirm your doctor is running on time.

 

After Hours’ Care

We are open from 8.30 am to 5.30 pm Monday to Friday except public holidays. In general, this practice does not provide care outside the above opening hours. If you have an urgent need requiring attention, we recommend seeking advice from the nearest emergency department or from your local GP. The closest emergency department to our clinic is The Alfred Hospital.

If you are having skin surgery, we will arrange for appropriate post surgical care at the time of treatment to suit your individual requirements.

 

Contact During Working Hours

You may contact the doctors and nursing staff in this practice during surgery hours. If your doctor is busy with another patient, you may be asked to speak to the available nursing staff or leave a message at reception. Your doctor will return your call either between appointments or at the end of a session. We appreciate your patience until we return your call.

 

Patient Feedback

At Melbourne Medical Skin Clinic our goal is to deliver first class primary care dermatology services. Should you have any concerns or suggestions on how we can improve our services to you, please phone or write to our business manager or your doctor. All correspondence will be treated with utmost confidentiality. We take your suggestions and complaints seriously and try our best to attend to them in a timely and appropriate manner.

If you feel that you may have difficulty in discussing issues directly with the practice you may prefer to contact the Victorian Health Services Commissioner at http://www.health.vic.gov.au.

 

Repeat Prescription

In order to provide the best possible care and fulfil ethical and legal responsibilities we require that you attend a consultation with your doctor to receive repeat prescriptions for medications.

 

Test Results

Our practice policy is to have all patients to return for a consultation to obtain and discuss their abnormal test results. It may be possible for a nurse or a doctor to give results over the phone under special circumstances. Please pre-arrange this with your doctor.

 

Reminder System

We maintain a computerised reminder system to help remind you of any follow up appointments.

 

Disability Facility

Our practice is designed for wheelchair access. If you have any special needs please discuss them with the reception staff or your doctor.

 

Private Health Insurance

Please be aware that private health insurance does not cover any procedural costs at our practice. Your private insurance policy may cover hospital based procedures. Please contact your private health insurance provider for more information.

We highly recommend those patients who can afford it take out private health insurance cover to avail themselves of the many private sector advantages on offer. Private health insurance assists you in gaining access to private specialist care at private hospital when urgently required.

 

Medicare Rebate

The Medicare Easy Claim rebate is available at our practice provided you have a valid Medicare card. Please note this will cover a proportion of your fee and a gap fee is payable.

We recommend you register for direct Medicare rebate recovery for Medicare Easy Claim.

Please note missed appointments or those cancelled at short (less than 4 hrs) notice attract full fee charges not claimable on Medicare.

 

Useful Links

You can search for important information about skin cancer and general dermatology using following links.